We put the security of customers shopping on our website first and check payment/billing information from the moment you place your order on our site. Therefore, before your order can move on to procurement and delivery, the accuracy of its payment/billing information must first be confirmed and an email confirming this must be sent to you.
Stock Availability
There are no stock issues with software products. However, the service may be suspended temporarily while the product is being updated.
Shipping Fees
Shipping is free for software orders. For device orders, the fee set by the cargo company applies.
How many days do I have to return a product?
In general, you can return the products you have purchased within seven (7) days of the delivery date, stating a reason, provided that you have not damaged them, opened the package or used the activation number, and that the product remains resaleable.
What are the return conditions?
Below are the items that must be included with products you send back. If any of them is missing, the return will not be accepted.
– The product invoice,
– The return form,
– Products returned within the 7-day period must be delivered complete and undamaged, together with their box, packaging and activation code.
If returned products reach us in accordance with the return conditions, the refund of the product amount will be processed on the day the product arrives. The time it takes for the refund to appear in your account is at your bank's discretion. Refunds to credit cards appear in the account within 45 days at the latest, and payments made by bank transfer within 1 week at the latest.
How do I return a product?
Before sending the product to us, you must notify us of your return request by completing the product return form. Once our technical department has sent you the shipping approval for the return, please complete the return form enclosed in the package and send the product to us. You will be notified of the approval by phone or email. If returned products reach us in accordance with the return conditions, the refund of the product amount will be processed on the day the product arrives.
Below you can see the return conditions for product types whose features differ from the general return conditions.
For a product to be returned within the 7-day period, the following conditions must be observed in addition to the General Return Conditions:
– The product's protective barcode must not have been removed and its activation number must not have been activated.
– For online purchases, the product's original box and packaging must be complete and undamaged.
Important Security Notes:
Contrary to popular belief, credit card details are most often stolen not during online shopping but in physical settings. Be careful when using your credit card in everyday life and do not give your card number, expiry date or CVC (security code) to others. E-commerce sites that take measures against fraudsters trying to shop with card details stolen in physical places such as restaurants and shops contact the real cardholder as soon as they catch such fraudsters; please cooperate in such cases. Check your monthly statement carefully and contact the companies concerned about any purchases you do not recognise.
When shopping online, choose companies you know; this way you can get detailed information on any questions you may have. Make sure the company's full address and telephone number appear on its website. If you are going to buy from a company you do not know, note down all of the shop's telephone and address details before making your purchase. If in doubt, call to confirm before you buy.
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