Distance Sales Contract

Distance Sales Contract

Terms and conditions of the distance sales contract for the purchase of the Funikid service.

1. SELLER Information:

Trade name: (hereinafter referred to as the SELLER) Karatsoft Teknoloji Ltd. Şti.

Address: Maslak Mahallesi Ahi Evran Cd. No:6 Sarıyer/İstanbul

Phone: 0 (850) 303 92 33

Email: info@karatsoft.com

Website: karatsoft.com

2. BUYER Information:

Name / Surname / Trade name: (hereinafter referred to as the BUYER)

Address: (BUYER'S ADDRESS)

Phone: (BUYER'S PHONE NUMBER)

Email: (BUYER'S EMAIL ADDRESS)

3. Subject of the Contract:

This contract covers purchases made online between the SELLER and the Customer (BUYER), and both parties are deemed to have accepted its terms. The BUYER accepts and declares, under the provisions of this contract, that they have been informed of all preliminary information concerning the goods for sale, including their essential characteristics, sale price, payment method and delivery conditions, as well as the right of withdrawal; that they have confirmed this preliminary information electronically; and that they subsequently ordered the goods.

4. Placing the Order:

The Customer shall place all orders via the website indicated above. Even if the SELLER is contacted by telephone or any other means for any reason, the order must be completed online. The information entered during the order will be recorded by the SELLER and will serve as the record of the sale.

5. Contract Date: # TARİH #

6. Delivery of the Goods, Place of Performance and Method of Delivery:

The goods will be delivered to the address specified by the BUYER by the cargo company chosen by the SELLER. Products will be shipped within the Republic of Türkiye by well-known logistics companies. If deemed necessary, the SELLER may have the products delivered by its own staff. When the products are delivered to the BUYER in full, the BUYER is obliged to inspect them before accepting them and to sign the sales invoice, the delivery note or the product installation service form confirming receipt. Once the BUYER has signed these documents, the BUYER accepts that the ordered products have been received in full.

7. Delivery Costs and Performance:

If the SELLER has declared on the website that it will cover the delivery fee for purchases above an amount it has announced, the delivery cost is borne by the SELLER. Otherwise, the shipping fee is paid by the BUYER. Delivery takes place as soon as possible after the price of the goods has been credited to the SELLER's account. The SELLER must deliver the product to the BUYER within the statutory period of 30 days and reserves the right to extend this period by an additional 10 (ten) days by written notice. (In practice, delivery takes an average of 3–4 business days; however, delivery within the statutory period of 30 days is guaranteed.) Delivery of the goods subject to the contract requires that the price under this contract has been paid by the payment method chosen by the BUYER. The SELLER will ship products with the cargo companies it has agreements with. If delivery by a different cargo company is requested, any resulting shipping fee shall be borne entirely by the BUYER. A Customer with such a request must submit it to the SELLER in writing.

8. Payment:

When the Customer completes the order online, payment options will be offered for them to choose from. The Customer will select the most suitable option and proceed accordingly. Orders for which payment has not been sent within 24 hours of placing the order are cancelled, and the SELLER is deemed released from its obligation to deliver the goods. Customers paying by bank transfer or EFT must complete the “Transfer Notification Form” and send it to the SELLER. The SELLER is entitled to change, add, reduce or remove payment options in the future. The SELLER is obliged to protect the information provided by the Customer for payment purposes.

9. Representations and Undertakings of the SELLER:

The SELLER is responsible for delivering the goods subject to the contract intact, complete, in accordance with the characteristics specified in the order, and together with the warranty documents and user instructions. If the goods are to be delivered to a person or organisation other than the BUYER, the SELLER cannot be held liable if that person or organisation refuses delivery. For justified reasons, the SELLER may supply the BUYER with goods of equal quality and price before the performance period of the contract expires. If the SELLER cannot fulfil its contractual obligations, claiming that the supply of the ordered goods or service has become impossible, it shall notify the consumer of this before the performance period arising from the contract expires, and shall refund the price paid and return all documents creating a debt to the consumer within 10 days. For products sold with a Warranty Certificate, in the event of malfunctions during use, the BUYER must send the product to authorised technical service centres for the necessary repairs under the warranty terms. The SELLER has the right to cancel the order without giving any reason by refunding the order amount paid by the BUYER through the same payment method.

10. Characteristics of the Goods / Service Subject to the Contract:

# # URUN_LISTESI

Cash Sale Amount: # # SIPARIS_PESIN

Payment Method: # # ODEME_SEKLI

Sale Amount

11. Payment Plan:

If the BUYER pays by credit card in instalments, the instalment option selected on the website applies. For instalment transactions, the relevant provisions of the agreement between the BUYER and the card-issuing bank apply. The credit card payment date is determined by the provisions of the agreement between the bank and the BUYER. The BUYER can also track the number of instalments and payments on the statement sent by the bank.

12.1. Right of Withdrawal:

The BUYER has the right to withdraw from the contract by rejecting the goods, without incurring any legal or criminal liability and without giving any reason, within 14 (fourteen) days of delivery of the goods to the BUYER or to the person or organisation at the address indicated by the BUYER. In this case, however, there must be no circumstances that would in any way prevent the resale of the product to be returned (unopened packaging, not damaged, unused box, accessories, labels not lost and not deformed, etc.). The delivery cost of goods returned due to the right of withdrawal is borne by the SELLER. Within 10 (ten) days of receiving the notice of withdrawal, the SELLER returns any negotiable instruments, and it takes back the goods within 20 (twenty) days.

12.2. Right of Withdrawal and Return Process for Electronic Products:

For electronic products to be returned under the “Right of Withdrawal”, the original box of the purchased product must not be damaged, and the invoice and all accessories must be sent together with the product. Otherwise, the return request will be rejected.

For products installed by the service, returns will not be accepted if the box has been opened or the product installed by anyone other than the service.

If a SIM card is inserted into a purchased mobile phone or a wireless connection is established via Wi-Fi, the device becomes second-hand. Under the relevant legislation, the right of withdrawal requires that “the product does not lose its saleable condition”. Therefore, products into which a SIM card has been inserted or which have been connected via Wi-Fi are not accepted for return under the right of withdrawal. If a product is defective, etc., the SELLER must be contacted. The SELLER has the right to request an authorised service report.

For return requests outside the Right of Withdrawal made between 14 [days] and 6 months, the product must be examined by technical service and the service must have decided on a refund.

13. To cancel an order, you must inform us on the same day.

14. Goods / Services Excluded from the Right of Withdrawal:

Goods that by their nature cannot be returned: goods produced in accordance with the BUYER's special wishes and requests, or personalised through modifications or additions, which by their nature cannot be returned. In addition, the right of withdrawal cannot be exercised for products that by their nature cannot be returned, single-use products, copyable software and programs, and products that deteriorate quickly or have passed their expiry date. For all kinds of software and programs, Blu-ray discs, DVDs, VCDs, CDs and cassettes, computer and stationery consumables (toner, cartridges, ribbons, etc.) and all kinds of cosmetic products, exercising the right of withdrawal is subject to the condition that the packaging of the product has not been opened or damaged and the product has not been used. In this case, shipping costs are borne by the BUYER.

15. Default and Its Legal Consequences:

If the BUYER defaults on transactions made by credit card, the BUYER will pay interest under the credit card agreement concluded with the card-issuing bank and will be liable to the bank.

16. Competent Court:

In disputes arising from this contract, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri), up to the value announced by the Ministry of Industry and Trade, and the Consumer Courts at the places of residence of the BUYER and the SELLER – or, where there is no Consumer Court, the Civil Courts of First Instance (Asliye Hukuk Mahkemeleri) – have jurisdiction.

17. Application of the Contract:

The contract contains provisions binding on both parties; one party's failure to comply with its provisions does not release the other party from its responsibility.

18. Commencement of the Contract:

This contract begins when the Customer completes the order on the SELLER's website. The fact that the Customer has not yet completed the payment does not invalidate the provisions of the contract.

19. Consent, together with the order contract, for the SELLER to contact the BUYER via electronic newsletter, email, telephone and SMS channels

Under this contract, once the BUYER approves the order contract, the BUYER is deemed to have agreed to be informed by electronic newsletter, email, telephone and SMS of all campaigns and discount offers the SELLER may run from that date, as well as of surveys and information sent to assess product and customer satisfaction.

20. Together with the order contract, the BUYER accepts, declares and undertakes that they have read and understood the terms of the contract and have given the necessary confirmation electronically.